| The VoIP reseller program is a single means of | | | | The virtual reseller program is the means of |
| delivering low cost Voice over IP services by | | | | accessing the services of Voice Over IP at a |
| making use of the advantages of a fast Internet | | | | reasonable cost. The virtual resellers provide |
| connection at home or at the workplace. VoIP | | | | services after leasing them from the wholesalers. |
| makes use of the Internet to transmit calls- | | | | The overall permutation and combination remains |
| virtually. Since in this system, no fiber wires are | | | | such that the VoIP resellers either provide these |
| brought to use and the whole operation is done | | | | services in the brand name of the companies |
| through the Internet, the hassles associated with | | | | from whom they lease their services or offer |
| transmitting voice signals is comparatively less. In | | | | services with their own names. |
| fact, the transmission charges are also low | | | | Then, there are certain VoIP services that are |
| compared to any other system of telephony. This | | | | termed as the premium reseller programs. Under |
| is the reason why people have shifted from their | | | | these programs, the resellers are allowed to |
| traditional telephone lines to Internet enabled calls. | | | | compete with each other based on some unique |
| The easy availability of high speed Internet at a | | | | features. These could be special facilities to |
| place is also beneficial for the growth of such | | | | customers such as Lead Protection Registration, |
| services. | | | | technical support, marketing and sales kit, |
| The VoIP reseller programs are made in such a | | | | discounts on connections and other reseller |
| way that one may not have to invest huge | | | | discounts. The premium resellers also provide the |
| amount of money to become a reseller. Most | | | | necessary expertise to the customers for the |
| often, the such programs are charged in terms of | | | | quick installation of such services at homes or |
| minutes offered by the resellers. In such cases, | | | | workplaces. |
| most of the termination services provided by the | | | | The resellers provide maintenance services and at |
| service providers include the necessary software | | | | the same time outsources the technical support |
| and hardware for free. The resellers offer their | | | | that is required for the smooth functioning of |
| services with facilities such as SMS callback, Web | | | | organizations. The outsourcing of technical |
| callback, caller ID, International local access | | | | expertise is mainly done through wholesalers or |
| numbers, international toll free access numbers, | | | | other support companies that help in providing |
| call forwarding and calling cards. | | | | technical support. As Voice over IP is based on |
| The success of VoIP reseller program relies | | | | the process of conversion of analog signal to |
| completely on how effectively the plans and | | | | digital signal and then reconversion of the signal to |
| agenda are implemented. It is essential as the | | | | analog form, its functioning is not possible without |
| customers would avail the services based on | | | | special expertise in this area. Thus, all the facilities |
| these factors. Customer satisfaction is also | | | | of the VoIP reseller programs such as call |
| maximized due to the presence of a network | | | | forwarding, conferencing, and video calling - to |
| with less of congestion and more of bandwidth. | | | | name a few - depends on the availability of |
| Internet being easily available allows the users to | | | | proper technical support. |
| access VoIP services in all the places of the world. | | | | |