| td> | | | | downtime or slow connections during peak usage |
| Sky Broadband is a company that provides high | | | | hours |
| speed internet broadband connections for | | | | 4. Ability to watch the same channels in another |
| computers to customers through a satellite | | | | room (with added box) |
| communication provider called Sky Digital whose | | | | 5. Customers can bundle broadband service with |
| parent company is BSkyB. Both services are | | | | internet telephone service through Sky Talk |
| offered to customers only in the U.K. and Ireland. | | | | 6. Ability to play online games via a personal |
| The company was founded in the year 2006 and | | | | gaming console (like PS2, Xbox, as well as other |
| by October 2007 had reached the homes and | | | | brands) |
| businesses of over 1million customers. By the first | | | | 7. 12 months free online security offered to new |
| part of 2008 the company reports to have over | | | | customers with McAfee |
| 1.4 million customers and was able to offer | | | | 8. Ability to use Sky Email that is offered to |
| service coverage to as much as 70% of the U.K. | | | | customers with up to 10 email addresses |
| James Murdoch who is the current chief | | | | There are many online opportunities for help via |
| non-executive chairman of BSkyB has said that | | | | their online help page. Their online help page allows |
| there are future plans to put broadband together | | | | their customer to access broadband online help |
| with a Sky+ HD to give their customers | | | | articles to try and self diagnose trouble. The online |
| on-demand services. | | | | Help Centre offers customers help with getting |
| Being an award winning company allows it to offer | | | | online with their system, help with connection |
| its customers fast connection speed with the | | | | problems, help with equipment problems or issues |
| customerÕs option to choose the package that | | | | as well as help with security. Customers also find |
| will best fit the their lifestyle. Some of the | | | | it very useful to be able to call the company |
| benefits customers can get from using the | | | | directly to talk to a live customer service |
| company are: | | | | representative and there is a help page that lists a |
| 1. High Speed internet packages that range from | | | | telephone number for contact to the company |
| a Base package which offers up to 2MB, Mid | | | | for help as well as an email address for online |
| package with up to 8MB and the Max package | | | | direct contact. Customers uniformly say Sky |
| that comes with up to 16MB. The base package is | | | | Broadband offers exceptional service and technical |
| free as long as you subscribe to their program | | | | support 24/7 all year long. The company also won |
| called Sky Talk; otherwise there is a fee for the | | | | the BroadbandChoices, co.uk customer satisfaction |
| base package. All other packages offered have | | | | survey that was taken in conjunction with |
| monthly fees associated with them. | | | | PointTopic LtdÕs Broadband User Service in |
| 2. Wireless router is included free with your | | | | 2008. They have also been voted as ÒBest |
| service along with wireless broadband connection | | | | Deal for YouÓ in 2008 through uSwitch and |
| 3. Consistent internet speed without any | | | | their Broadband Awards. |