| VoIP (Voice over Internet Protocol) is the latest | | | | office phones can be routed to their voice over |
| technology in telecommunications which is utilizing | | | | Internet protocol enabled phones. With the help of |
| broadband internet as its backbone to transfer | | | | an internet connection and an IP enabled phone, |
| communication signals around the globe. Also | | | | keeping in touch with your valued customers is |
| referred to as IP telephony or internet telephony, | | | | now much easier and affordable, regardless of |
| the technology is gaining much popularity among | | | | your location. Call center agents can also benefit |
| small, medium and large business firms alike. Small | | | | from these services as they can work from any |
| business VoIP phone services are cost-effective, | | | | place, wherever there is an internet connection. |
| when compared to regular landline and mobile | | | | Another advantage is that the entire system can |
| communications and can help business firms save | | | | be made to run through an existing computer |
| huge amounts in monthly telephone bills. | | | | network with computers serving as both calling |
| For small business firms, these IP based phone | | | | and receiving terminals, thereby eliminating the |
| systems can serve as the best alternative to | | | | need for dedicated IP enabled telephones. |
| expensive PBX systems since all the functions of | | | | Today with the wide availability of broadband |
| a PBX are available at reduced costs in hosted | | | | internet, a lot of hosted PBX phone service |
| systems. All features provided by your regular | | | | providers are emerging in the market with plans |
| telephone service provider such as caller ID, | | | | ideal for small business firms. With continuous |
| voicemail, and call forwarding are available in these | | | | technological developments and improvements |
| voice over IP phones as standard features and | | | | being made in this field and with increased |
| most providers do not charge for them. | | | | competition among hosted PBX system vendors, |
| Some of the advanced features these VoIP | | | | more and more services are being offered to |
| based systems are providing to small business | | | | clients at much affordable rates. |
| firms include:o High security for calls using | | | | Considering the features that come with small |
| protocols such as Secure Real-time Transport | | | | business VoIP phone services, it is evident that |
| Protocolo Parallel data exchange such as message | | | | small business firms have a lot to benefit from |
| or data file exchanges, simultaneously with phone | | | | these services apart from having a cost-effective |
| callso Free VoIP to VoIP phone callso | | | | regular telecommunication medium. The system |
| Cost-effective voice conferencing | | | | can ultimately serve as a fully integrated new |
| IP services are also highly beneficial for traveling | | | | generation communication medium with a wide |
| business persons since all calls coming to their | | | | range of possibilities and services in the offering. |