| In more common terms, VOIP or Voice Over IP | | | | There are two main reasons to use VOIP are: |
| Phone is phone service over the Internet or is an | | | | 1. Increased functionality |
| acronym for Voice Over Internet Protocol. If you | | | | 2. Lower Cost |
| a person who has Internet then you can get this | | | | Increased Functionality: VOIP makes easy some |
| phone service delivered through that Internet | | | | things which are tough or impossible with |
| connection instead of from your local phone | | | | traditional phone networks. |
| company. | | | | Incoming phone calls are routed to your VOIP |
| Many people use VOIP with their traditional phone | | | | phone automatically where ever you plug it into |
| service, since Voice Over IP Phone companies or | | | | the network. Take your VOIP phone with you |
| VOIP service providers provide lower rates than | | | | and anywhere you connect it to the Internet, you |
| traditional phone providers, but sometimes does | | | | can get your incoming calls. |
| not provide 911 service, 411 service, phone | | | | By using VOIP phones, call center agents can |
| directory listings or other phone services. Many | | | | easily work from anywhere with a good Internet |
| VoIP providers provide these services, consistent | | | | connection. |
| industry-wide means of offering these are still | | | | Lower Cost |
| developing. | | | | In common phone service via VOIP costs much |
| A VOIP company provides VoIP Business Phone | | | | less than equivalent service from traditional |
| Systems or VoIP phone systems. Its main | | | | sources. This is a function of traditional phone |
| products are EXTender, Upgraded Hardware | | | | services either being government or monopolies |
| Products, PBXgateway, PBX platforms etc. | | | | entities. There are also some cost savings |
| How does VOIP work? | | | | because of using a single network to carry data |
| What is required is to turn analog phone signals | | | | and voice. This is true when users have existing |
| into digital signals which can be sent over the | | | | under-utilized network capacity which they can |
| Internet. This is the function that can either be | | | | use for VOIP without any extra costs. |
| included into the phone itself or in a separate box | | | | In most of the case, users see VOIP phone calls |
| such as an ATA . | | | | even international calls as free. While there is a |
| Applications using VOIP | | | | cost for their Internet service, using VOIP over |
| Traditional telephony applications like inbound IVR | | | | this service may not include any additional |
| applications and outbound call center applications | | | | charges, so the users view the calls as free. |
| can be run on VOIP. | | | | There are numerous services that have sprung |
| Why we should use VOIP? | | | | up to facilitate this type of free VOIP call. |